Thank you for shopping at L.L. Ramdhanny & Co. Ltd. we take pride in providing high-quality products and excellent customer service. We understand that occasionally you may need to return or seek a refund for a product you have purchased. This Refund and Returns Policy outlines the guidelines and procedures for returning or refunding products purchased from our store.
1. Returns Eligibility:
1.1. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
1.2. Returns are accepted within ten (10) days of the date of purchase.
1.3. The following items are not eligible for return: – Used or damaged products – Custom-made or special-order items – Consumables, such as paints, adhesives, or chemicals (unless defective) 1.4. Proof of purchase is required for all returns.
2.1. Refunds will be issued in the original form of payment used during the purchase.
2.2. In case the original payment method is unavailable, store credit may be offered instead.
2.3. Refunds are processed within five (5) days after the returned product is received and inspected.
3. Return Process:
3.1. Prior to returning a product, please contact our customer service team or visit our store to initiate the return process.
3.2. When returning a product, please provide the original receipt or proof of purchase.
3.3. The customer is responsible for any shipping or transportation costs associated with returning the product, unless the return is due to an error on our part or a defective product.
4. Defective or Damaged Products:
4.1. If a product is defective or damaged, please contact our customer service team immediately.
4.2. We may request additional information or photographs to assess the issue.
4.3. Depending on the circumstances, we will offer a replacement, repair, or refund for the defective or damaged product.
5.1. We currently do not offer direct exchanges. To exchange a product, please follow the return process outlined above and place a new order for the desired item.
6. Store Discretion:
6.1. L.L. Ramdhanny & Co. Ltd. reserves the right to assess returns and refunds on a case-by-case basis.
6.2. We may refuse a return or refund if the product does not meet the eligibility criteria mentioned in section 1 or if the return policy is being abused.
If you have any questions or require further assistance regarding our refund and returns policy, please contact our customer service team at email@example.com